Distribution
Listings built and maintained on every major OTA, contracting and account management, rate parity across every channel, and direction on listing copy and photography.
Commercial Team Setup.
You hire the team. We recruit, train and run it across distribution, marketing, revenue management and reservations, for new hotels and properties building their own commercial function.
01Overview
The layer above your team.
A new hotel needs a rate structure, a technology stack, listings on every platform and people trained to use them. Those decisions usually land in the weeks before opening, when there is least time for them.
You hire the operational seats and hold the contracts. We write the role profiles, shortlist candidates and sit in on interviews, then train the team and supervise it day to day. Strategy, systems, training and daily oversight sit with us.
Every process is written down and handed over as we go: loading a rate, handling an OTA dispute, taking a group enquiry, chasing a failed payment. If the arrangement stops earning its keep, you keep the team, the guides and the systems.
HR
Role profiles, pay bands, shortlisting and interviews, with you making the offers
PMS
Property system, channel manager and booking engine selected and set up before opening
OTA
Listings built and contracted on Booking, Agoda, Airbnb, Expedia, Traveloka, Trip and regional platforms
RES
Reservations desk trained across phone, WhatsApp and OTA messaging, with scripts and upsell standards
02What we offer
What we run.
Marketing
Direct booking website and payment flow, paid search, paid social and metasearch, Google Hotel Ads, corporate and MICE rate agreements, and reviews across all channels.
Revenue Management
Rate structure across all room types built before opening, daily pricing calls, length of stay rules, promotions, forecasting and pace, with a monthly report and a quarterly forward forecast.
Reservations
Recruiting and training the desk, shift patterns, daily supervision, enquiry handling across phone, WhatsApp and OTA messaging, and test bookings checked end to end.
Written Playbooks
A written guide for every process, handed over as we go, so each new joiner is trained against the same material.
Ongoing Coaching
Sessions that continue after opening as the platforms change and the property matures, built around what the reports are showing.
03How it works
From hiring to handover.
01
Hire
We write role profiles and pay bands, shortlist and sit in on interviews. You make the offers. Specialists outside our scope, such as a photographer, are briefed and shortlisted for you to appoint.
02
Set Up
Rate structure, property system, channel manager, booking engine and OTA listings in place, with test bookings checked before the first guest arrives.
03
Run
Daily oversight of distribution, marketing, revenue and reservations, with one monthly performance report.
04
Step Back
Once the team runs it alone, we step back. There is no brand fee and no clause that makes it hard to leave.
NextGrowth capability